Passengers need to be ready for the bus at the designated pick-up time given by the dispatcher. The bus will generally pick up riders not later than 10 minutes after the designated pick-up time. For example, if the pick-up time is 12:00, the bus should arrive not later than 12:10. This should allow enough time for delays in traffic, weather, and other pick-ups and drop offs.
Bus Wait Time
It is important to be ready for the bus a few minutes prior to your pick-up time. When the bus arrives, the driver will wait approximately three minutes. After waiting three minutes, the driver will call dispatch and then leave to continue the route. Dispatch will then document the passenger as a no-show.
No Show Policy
A “no-show” means…
- Not being at the designated pick-up point during the 10-minute window.
- Not riding after the bus shows up for a pick-up within the 10-minute window.
- Not canceling a scheduled pick-up time.
- Failure to board the bus within three minutes of the arrival of the bus within the 10-minute window.
Passengers who no-show on the outgoing portion of the trip will have the return trip as well as any other portions of that trip automatically canceled. The passenger must call into dispatch if the return ride is still needed.
No Show Appeals Process
Passengers who accumulate three documented no-shows within a 30-day period will receive a warning letter from the Transit office. The letter will allow passengers an opportunity to appeal any of the no-shows listed to the Transit Appeals Committee. Riders may appeal any no-show by writing a letter providing all pertinent information regarding the disputed no-shows(s) within five working days to:
Transit Alternatives Inc.
1225 N Tower Road
Fergus Falls, MN 56537
Within five working days of the Transit Alternatives Inc. receipt of the written appeal, passengers will receive a written notice from the Transit Alternatives Appeals Committee of the results.
Passengers will be suspended from Transit Alternatives Transit service if they accumulate a fourth no-show within 30 days of the receipt of the warning letter, if there is not an appeal in process, or the appeal has been denied. The suspension will be effective 30 days from the date of the suspension notification.
Seat Belt Policy
Transit Alternatives requires all transit drivers and passengers to wear seat belts at all times.
Fare Collection Procedure
All passengers must provide a fare. This may be in the form of a punch pass, cash, or check. DRIVERS NEVER CARRY CHANGE!
All fares will be deposited into the fare box. Transit Alternatives personnel will exchange fare boxes.