Title VI Notification & Complaint Form

Transit Alternatives Otter Express

The services, facilities, and benefits of our programs are for the use of all persons without regard to race, color, sex, disability, religion and national origin in accordance with Title VI of the Civil Rights Act.  Any person who believes he or she has been denied the opportunity to participate in any of Transit Alternatives Otter Express programs may file a complaint of discrimination  and should contact the following:
Daryn Toso, Transit Director
1225 N Tower Road
Fergus Falls, MN  56537

For more information on Transit Alternatives, Inc Civil Rights Program, Complaint Procedures or obligations, please contact the above.

Personas con competencia limitada en inglés pueden contactar 218-998-8150

(Persons with Limited English Proficiency may contact 218-998-8150)

A Title VI complaint may also be made by contacting the Minnesota Department of Transportation, Office of Civil Rights:

Minnesota Department of Transportation
Office of Civil Rights, Mail Stop 170
395 John Ireland Blvd.
St Paul, MN  55155-1899

Transit Alternatives Otter Express Title VI – Locations where “Notice to the Public” Sign is Posted:

  1. Transit Alternatives Transit Facility – 1225 N Tower Road, Fergus Falls MN 56537
    * By the main entrance of the facility
  2. In each transit vehicle operated by the Transit Alternatives Otter Express.

Complaint Procedure

The services, facilities, and benefits of this transportation program are for the use of all people regardless of age, race, color, sex, religion, disability, or national origin.

Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Transit Alternatives Otter Express may file a Title VI complaint by completing and submitting the Transit Alternatives Otter Express Title VI Complaint Form.  Transit Alternatives investigates complaints received no more than 180 days after the alleged incident.  Transit Alternatives will process complaints that are complete.

Once the complaint is received, Transit Alternatives will review it to determine if our office has jurisdiction.  The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.

Transit Alternatives has 14 days to investigate the complaint.  If more information is needed to resolve the case, Transit Alternatives may contact the complainant.  The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case.  If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Transit Alternatives can administratively close the case.  A case can be administratively closed also if the complainant no longer wishes to pursue their case.

After the investigator review the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding.  A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.  A letter of finding summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur.  If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the letter of finding to do so. 

A person may also file a complaint directly with the Federal Transit Administration at

Federal Transit Administration Office of Civil Rights
Attn:  Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC  20590